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  1. Customer Relations | Five Below
  2. customer help

customer help

general questions

  • contact us
  • tax exemption information
  • unsubscribe from emails
  • discounts & coupons

store questions

  • store hours & locations
  • bulk orders (in store only)
  • forms of payment (in store)
  • instacart (pick up or delivery!)
  • buy online, pick up in store (bopis) - NEW!

online order questions

  • what's my order status?
  • can I change or cancel my order?
  • missing, wrong, or damaged item?
  • my package says delivered, but didn't arrive!
  • item limits
  • bulk order policy (online)

online shipping questions

  • how long will shipping take?
  • how much does shipping cost?
  • what delivery services are used?
  • do you ship to military addresses?
  • do you ship to PO boxes?
  • do you ship outside the USA?

online payment questions

  • online forms of payment
  • Is it safe to use my credit card on 5B.com?
  • when will my card be charged?
  • how is tax calculated?
  • do you accept coupons or promo codes?

online account questions

  • creating & updating your account
  • your online order history
  • ordering on 5B.com
  • deleting my 5B.com account
Check out our main website here!