customer help

general questions

• contact us
• tax exemption information
• unsubscribe from emails
• discounts & coupons

store questions

• store hours & locations
• bulk orders (in store only)
• forms of payment (in store)
• instacart (pick up or delivery!)

online order questions

• what's my order status?
• can I change or cancel my order?
• missing, wrong, or damaged item?
• my package says delivered, but didn't arrive!
• item limits
• bulk order policy (online)

online shipping questions

• how long will shipping take?
• how much does shipping cost?
• what delivery services are used?
• do you ship to military addresses?
• do you ship to PO boxes?
• do you ship outside the USA?

online account questions

• creating & updating your account
• your online order history
• ordering on 5B.com
• deleting my 5B.com account

online payment questions

• online forms of payment
• Is it safe to use my credit card on 5B.com?
• when will my card be charged?
• how is tax calculated?
• do you accept coupons or promo codes?