buy online, pick up in store (bopis) - NEW!

What’s Buy Online, Pick Up in Store (BOPIS)?

• Buy Online, Pick Up in Store allows you to order items on fivebelow.com and pick them up for FREE at your local Five Below store
• The In Store Pick Up option is listed on the item page
• As soon as your order is ready, you'll receive a pick-up confirmation email (pls wait until you get this email!)
• Items with limited or no stock in the store may not be eligible for Buy Online, Pick Up in Store.  

How Do I Place a Buy Online, Pick Up In Store Order?

• Find an item and select color, size, and quantity
• Select In Store Pick Up
• Your IP address will determine your pick-up store, however, if you want to select another location, use the “your store” button in the upper right corner of the website
• Proceed to checkout & submit your order
• Wait until you receive a pickup notification before you go to the store to pick up your order
• Visit the checkout counter area or tell a Five Below Associate you're picking up and order
• Psssst: pickup details will be included in your Ready for pickup email.
• Remember to bring your ID & pick up number (in your email)

Check out some of our frequently asked questions: 

Some products aren’t available for pick up – why?

• We do our best to keep items in stock, however, there are times when the store will sell out.   For this reason, not all items online will be available in-store! 
  
  

Is there an extra cost to buy items online and pick them up in-store? 

• Nope!   Pick-up in-store is always free!

When will I get charged for my order? 

• You will be charged for your order only when it is picked up! 
  
  FYI: If you place an order with FiveBelow.com where some items are picked up in-store and others are shipped to your home, you may see multiple transactions, as the charges will go through at different times!

Can I cancel my order? 

• Once you place a Buy Online Pick Up in Store order, we are unable to cancel the order. You would need to wait 3 days for the order to automatically be canceled in the system, and the pending authorization will fall off your card.
  
  

Can I change the store pickup location after I make the purchase? 

• Unfortunately, once an order has been placed, we are unable to update the pickup location.

How will I know when my order is ready to be picked up? 

• You will receive an email from us once the order has been processed and fulfilled at the store. Typically, we fulfill these orders within 4 hours.

Where do I pick up my order? 

• All orders can be picked up at the checkout area.  You should receive specific pickup instructions via email.

What do I need to pick up my order? 

• A government-issued ID
• Pickup confirmation email (with your Order #)
  
  

Who can pick up my order? 

• Orders must be picked up by the customer who purchased the order

How long will my order be held at the store? 

• Your order will be held for 3 days. We’ll send you an email reminder the day prior to your order being canceled.