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  1. Customer Relations | Five Below
  2. buy online, pick up in store

buy online, pick up in store

order pick up

  • when will my pick up order be ready?
  • who can pick up my order?
  • can I extend the pick up window?
  • how long will my pick up order be held?
  • what do I need to pick up my order?
  • I got a pick up confirmation, but I didn't pick up my order!

charges + refunds

  • can i change or cancel my order?
  • what if part of or all of my order is canceled?
  • when will I be charged for my order?

general questions

  • how can I place a pick up in store order?
  • how can I choose the pick up location?
  • can I change the location or ship to home after I order?
  • do you offer ship to store?
Check out our main website here!