human resources & payroll

W2 Inquiries

The 2020 W2s have processed and are available for download/printing via the online ADP self-service portal.  Hard copies of the W2 will be mailed to your home address (via standard USPS), postmarked by February 1, 2021.

To obtain your pay statements or 2019/2020 W2s electronically, you can do so by logging in to the ADP self-service website (my.adp.com) and navigating to the payroll tab. From the payroll tab, you will have the option to view/download/print your pay statements and/or W2s. If you have not previously registered on the self-service website you will need to do that first.  All employees (active/terminated) are advised to obtain their W2 directly from that site.

Any address updates can be made in MyFive.  If you need to change the address that appears on your W2 and no longer work for Five Below, send an email with an address update to myfive@fivebelow.com.

HR Contact Information: 

• Benefits Questions/Issues: Benefits@fivebelow.com

For questions related to COVID-19, call the Crew Member Hotline at 
1-844-523-2665 or email benefits@fivebelow.com

Hours of Operations: Monday-Friday
EST 10am-8pm
CST 9am-7pm
PST 7am-5pm

• Employee Portal/Log In Issues: Myfive@fivebelow.com 
• Employee Hotline: 1-866-523-5696
• Employment Verification: 1-866-604-6572
  • Before July 2019, Use Code: 15191
  • After July 2019, Use Code: 19757 
    
• Human Resources Fax #: 215-971-8494
• Regional Human Resources Manager: Ask your Store Manager or District Manager for their contact information.  
• Time Card Issues: KronosSupport@fivebelow.com 

Payroll Contact Information: 

• Email: payroll1@fivebelow.com 
  
  • A Payroll Associate will get back to you within 48 business hours*!
    • *Business Hours: Monday through Friday, 9 am to 5 pm (EST), not including holidays

In your email, please include:

• Your Full, Legal Name (First, Last)
• Your Associate ID # (file # at the top of your paycheck)
• Location of Employment (Store, Ship Center, WowTown)
• Phone Number and Email Address 
• Need help with your Brinks Paycard?  Call: 855-627-4657