Human Resources (HR) & Payroll

 HR Contact Information: 

• Benefits Questions/Issues: Benefits@fivebelow.com

For questions related to COVID-19, call the Crew Member Hotline at 
1-844-523-2665 or email benefits@fivebelow.com

Hours of Operations: Monday-Friday
EST 10am-8pm
CST 9am-7pm
PST 7am-5pm

• Employee Portal/Log In Issues: Myfive@fivebelow.com 
• Employee Hotline: 1-866-523-5696
• Employment Verification: 1-866-604-6572, Employer Code: 18224
  
• Human Resources Fax #: 215-971-8494
• Regional Human Resources Manager: Ask your Store Manager or District Manager for their contact information.  
• Time Card Issues: KronosSupport@fivebelow.com 

Payroll Contact Information: 

• Email: payroll1@fivebelow.com 
  
  • A Payroll Associate will get back to you within 48 business hours*!
  • *Business Hours: Monday through Friday, 9 am to 5 pm (EST), not including holidays

In your email, please include:

• Your Full, Legal Name (First, Last)
• Your Associate ID # (file # at the top of your paycheck)
• Location of Employment (Store, Ship Center, WowTown)
• Phone Number and Email Address 
• Need help with your Brinks Paycard?  Call: 855-627-4657 

 W2's: 
Please note: All 2019 W2's were mailed via the US Postal Service and should have been received by Friday, 2/14/2020*. 

*If you haven't received your W-2 or if there is an error on your W-2, please send an email to payroll1@fivebelow.com.  Include:

• Your Full, Legal Name (First, Last)
• Your Associate ID # (file # at the top of your paycheck)
• Location of Employment (Store, Ship Center, WowTown)
• Phone Number and Email Address