HR Contact Information:
- Benefits Questions/Issues: Benefits@fivebelow.com
For questions related to COVID-19, call the Crew Member Hotline at
1-844-523-2665 or email benefits@fivebelow.com
Hours of Operations: Monday-Friday
EST 10am-8pm
CST 9am-7pm
PST 7am-5pm
- Employee Portal/Log In Issues: Myfive@fivebelow.com
- Employee Hotline: 1-866-523-5696
- Employment Verification: 1-866-604-6572, Employer Code: 18224
- Human Resources Fax #: 215-971-8494
- Regional Human Resources Manager: Ask your Store Manager or District Manager for their contact information.
- Time Card Issues: KronosSupport@fivebelow.com
Payroll Contact Information:
- Email: payroll1@fivebelow.com
- A Payroll Associate will get back to you within 48 business hours*!
- *Business Hours: Monday through Friday, 9 am to 5 pm (EST), not including holidays
In your email, please include:
- Your Full, Legal Name (First, Last)
- Your Associate ID # (file # at the top of your paycheck)
- Location of Employment (Store, Ship Center, WowTown)
- Phone Number and Email Address
- Need help with your Brinks Paycard? Call: 855-627-4657
W2's:
Please note: All 2019 W2's were mailed via the US Postal Service and should have been received by Friday, 2/14/2020*.
*If you haven't received your W-2 or if there is an error on your W-2, please send an email to payroll1@fivebelow.com. Include:
- Your Full, Legal Name (First, Last)
- Your Associate ID # (file # at the top of your paycheck)
- Location of Employment (Store, Ship Center, WowTown)
- Phone Number and Email Address
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