return policy (stores & online)!

At Five Below, we will gladly exchange or return unopened or defective merchandise with the original receipt or online order confirmation to ANY store location!

Unopened or defective products may be exchanged for the same or different items of equal value at any time after the purchase date with the original receipt. We are also happy to refund* you in the original form of payment with the original receipt or online order confirmation!
*Please see the return policy for bulk orders, here.

Returns by Mail (Online Purchases Only)
If there is not a store close to you, you can ship your online return to the address below:

eCommerce Returns
12050 E. McGregor Rd
Indianapolis, IN 46259

Here's How it Works!

1. Contact Us Here with your Order #, the items you wish to return, and the return reason (changed mind, defective, wrong item, etc). 
2. We will fill out a return form on your behalf and it will be sent to your email.
3. Upon receipt, print 2 copies:  Place 1 copy in the package you're returning & keep the 2nd copy for your records.
4. We recommend using USPS, UPS, Fed Ex, or DHL as these carriers offer tracking information.
5. Reply back to our team with your tracking number and we will process the refund* once your return is received! 
6. Five Below does not reimburse the cost of shipping for online returns or provide return shipment labels. 

*Depending on your financial institution, it may take 2-10 business days for the credit to post to your account.  Refunds will be credited to the original debit/credit card used for purchase.