can my lost gift card be replaced? Kristi Updated January 22, 2021 19:18 If you have the gift card or e-certificate number, we will review the history and if there is an available balance we will issue a new card or certificate. Without this information, unfortunately, lost or stolen cards cannot be replaced. Related articles plastic gift cards egift cards how do I find my gift card balance? using your 5B gift card online! apply here Comments 0 comments Article is closed for comments.