Five Below has partnered with InstaCart to provide you with an IN-STORE PICKUP or SAME-DAY DELIVERY option!
Frequently Asked Questions:
1. how do I know if I can get my five below order delivered or pick it up in-store?enter your address on the instacart app or instacart website to see participating nearby stores with delivery and pickup options. instacart pickup & delivery will be subject to availability in your area.
2. how long will my order take? (when should I expect my order?)delivery or pickup can be ready in as little as 2 hours. instacart will allow you to select among available pickup or delivery windows based on your local store hours. check back soon if we're not in your area just yet!
3. will I be able to find everything that is sold online in the store?depending on the product availability at your local store, instacart inventory will vary. not all store inventory will be eligible for pickup or delivery.
4. how do I check the status of my order?order status and order history will be available on the instacart app or instacart website. instacart orders will not show up under orders on fivebelow.com. if you have any questions about your order, call instacart at 1 (888) 246-7822.
5. how do I pick up my order?when you arrive at a store offering in-store pick up, please proceed inside and find a five below associate who will assist you with your pickup order.
Your safety is our top priority!
five below and instacart are taking the necessary precautions to make sure your order is delivered or picked up safely! we’ve got safety covered so you can let go & have fun again! cleaning & disinfecting stores daily, staying 6ft apart, and following local regulations regarding masks.