Customer Relations

Fed Ex/USPS Update

Our Fed Ex / USPS partners are experiencing substantial delays in scanning and moving packages due to the large increase in online order deliveries. Please allow 5 days from the “label created-pending” date in order to give the Fed Ex system time to catch up.  If after that time you still don’t see a change in the status of your package, please contact us.

If you are trying to track your order, place your tracking number into the bar that states "Tracking ID" and hit "Track".  Use this link: Fed Ex Tracking

 Due to a higher than normal contact volume, it's taking us a little longer to get back to everyone, but we promise we WILL get back!   

FOR THE FASTEST RESPONSE PLEASE SEND US AN EMAIL at Customer.Relations@fivebelow.com that includes all of the information requested below.  

• Your Full Name
• Contact Info: Email and Phone #
• Brief Description of Your Question or Concern
• Order # for information about an online order
• Gift Card & Pin # for information about a gift card

Hours of Operation: Monday-Friday, 9 am to 5 pm (EST).