Customer Relations

We're here to help you Monday through Friday from 9 am to 5 pm (EST). 

Email: Customer.Relations@fivebelow.com

If you contact us outside of our open hours, please leave a message with the following information and we'll get back to you ASAP!

• Your Full Name
• Email Address (quickest response) and/or Phone Number
• Question/Concern
• Order # (if calling about an online order)
• For questions relating to Gift Cards, please include the Gift Card and Pin #s

Phone: 844-452-3569, Ext. 5*
*If we miss you, please leave a detailed message and we will get back with you as soon as possible.  If you can email us, we will get back to you quickly! 

We're closed on the following holidays:

• Easter
• Memorial Day
• Independence Day (July 4) 
• Labor Day
• Thanksgiving
• Christmas Day (December 25)
• New Years Day (January 1)