customer relations

How to Reach Us:  
Email: Customer.Relations@fivebelow.com
Phone: 1-844-452-3569
*if we miss your call, we will get back to you! 

Whether you Email or Leave a Voicemail, Please Provide the Following:

• Your Name
  
• Order Number (if applicable) 
• Email Address
• Phone # 
• Description of how we can help you! 
  • Online Order Questions, Cancellations, Address Changes:  Include the Order # and for address changes, include the CORRECT shipping address 
• Gift Card Questions: Gift card # and Pin
  • You can check your balance here! 

Tips for Tracking Your Package:  Please allow up to 48 hours for tracking to update after you are sent your tracking number.  This allows time for the shipping carrier to scan and begin movement on your order!

Due to the COVID pandemic, carriers are experiencing delays in package movement.   They're working as hard as they can to get your order delivered!