Customer Relations

Hours of Operation:  Monday through Friday, 9 am to 6 pm (EST).

How to Reach Us:  For the FASTEST response, please email us at Customer.Relations@fivebelow.com

Information We Need:
1. Full Name
2. Phone # and Email
3. Your Question/Concern 
4. Order # (if regarding an online order)
5. Gift Card # and Pin (if regarding a gift card) - you can check your balance here! 

Hollar Customers:
We’re here to help! For the fastest responses, please send us an email to customer.relations@fivebelow.com that includes all of the information requested above.

Tips for Tracking Your Package:  If you are trying to track your order, place your tracking number into the bar that states "Tracking ID" and hit "Track".  Use this link: Fed Ex Tracking