exchanges Kristi Updated January 22, 2021 19:41 Follow You may make an exchange at any Five Below store, however, we are unable to make exchanges by mail through our Online Return Center. Want to know more about our online return policy? Online Order Returns In Store Returns Related articles return policy (stores & online)! return policy (in-store & online)! damaged, defective, or incorrect item? I need help, who can I contact? customer relations Comments 0 comments Article is closed for comments.