exchanges Kristi Updated January 22, 2021 19:41 Follow You may make an exchange at any Five Below store, however, we are unable to make exchanges by mail through our Online Return Center. Want to know more about our online return policy? Online Order Returns In Store Returns Related articles return policy (stores & online)! damaged, defective, or incorrect item? customer relations bulk order policy (online) bulk orders (in store only) Comments 0 comments Article is closed for comments.