Exchanges Laura Updated July 01, 2020 12:47 Follow You may make an exchange at any Five Below store, however we are unable to make exchanges by mail through our Online Return Center. Want to know more about our online return policy? Online Order Returns In Store Returns Related articles Return Policy: Stores & Online Return Policy: Stores & Online Received a damaged, defective, or incorrect item? Returns/Exchanges I need help, who can I contact? Comments 0 comments Article is closed for comments.