How can I obtain the balance of my gift card/store credit? Laura Updated November 16, 2016 20:05 Follow Please call 1-888-892-3813 or go to the bottom of our FiveBelow.com website and click on “Check Gift Card Balance.” You will be prompted for the 19 digit code on your card. Related articles Can gift cards and e-certificates be replaced if lost or stolen? I need help, who can I contact? Can gift cards and e-certificates be returned or redeemed for cash? Do you accept Coupons or Discount Codes? Is it safe to use my credit card on your site? Comments 0 comments Article is closed for comments.