How can I obtain the balance of my gift card/store credit? Kristi Updated November 08, 2017 23:00 Follow Please call 1-888-892-3813. You will be prompted for the 19 digit code on your card. Related articles Can gift cards and e-certificates be returned or redeemed for cash? I need help, who can I contact? Does Five Below offer discounts for large purchases? Can gift cards and e-certificates be replaced if lost or stolen? Is it safe to use my credit card on your site? Comments 0 comments Article is closed for comments.