picking up your "buy online, pick up in store" order

When will my order be ready for pick up? 

• You will receive an email from us once the order has been processed and fulfilled at the store. Typically, we fulfill these orders within 4-6 hours.

Where do I pick up my order? 

• All orders can be picked up at the checkout area.  You will receive specific pickup instructions via email.

What do I need to pick up my order? 

• A photo ID, or, the pickup confirmation email (with your order #)

Who can pick up my order?  Can I add a name to my order?

• Orders can be picked up by the customer that placed the order, or a designate, as long as they have the "ready for pickup" email (with your order #). 
• You do not need to “add their name” to your order.   
  If you have any questions, just call the store that you placed your order with. You can find their information here

How long will my order be held at the store? 

• Your order will be held for 3 days after you receive your "ready for pickup" email.  We’ll send you an email reminder the day prior to your order being canceled.   If your order is canceled, the pending authorization will automatically fall off your card.

I can’t make it to the store in 3 days!  Can I extend the pick-up window?

• Please call the store that you place your order with!   They can often hold the items for you a few extra days. You can find their information here